Return Policy
At RamuSkin, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we offer a simple return policy under the following conditions:
- Eligibility for Return
Products are eligible for return if we delivered the wrong product or the item was defective upon receipt.
The product must be in its original condition, unused, unopened, and with all original packaging intact.
- Time Frame for Returns
All return requests must be initiated within 24 hours of receiving the product.
- Refunds and Replacements
Upon approval of the return, customers can choose between a full refund or a replacement of the product. Refunds will be processed within 1-3 business days after the returned product has been received and inspected.
- Return Process
To initiate a return, please contact us via Whatsapp (+211921435491) with your order details and reason for return. We will provide instructions on how to return the product.
- Shipping Costs
If the return is due to our error (e.g., wrong product sent), we will cover the shipping costs for the return. If the return is due to other reasons, the customer will be responsible for the return shipping costs.
- Non-Returnable Items
Opened skincare products cannot be returned for hygiene and safety reasons unless they are defective or damaged upon arrival.
- Damaged Items
If your item arrives damaged, please notify us immediately with clear photos of the product and packaging.
- Exclusions
Items purchased during sales, promotions, or as final sale are not eligible for returns unless defective. We value your trust and aim to resolve any issues promptly. For further questions, feel free to reach out to our team at +211921435491